1 VUsyyMWeVDb6Ibd lF vfA2

Coronavirus - if you can’t top up your prepayment meter

March 26, 2020

Coronavirus - if you can’t top up your prepayment meter

Tell your supplier if you can’t get to a shop to top up because you’re ill with coronavirus or following guidance to ‘self-isolate’. You’ll find their contact details on their website or on your bill.

 

They’ll try to help you find other ways to keep your energy supply connected. For example:

 

let someone else top up for you

add funds to your account

send you a pre-loaded top-up card

You’ll need to pay back any credit your supplier gives you - ask them when and how you’ll need to do this.

 

If your meter is outside and it’s safe for you to get to it, it’s a good idea to leave it unlocked. This means someone else could top it up for you.

 

There are some suppliers who are giving credit for two weeks, this will have to be paid back after self isolation.  Clients should contact their supplier direct.